Refunds & cancellations.

For licences and subscriptions bought directly from Bytelights, you can ask for a full refund within 14 days of the first purchase, no questions asked. After that, payments are non-refundable except where the law requires otherwise.

Lifetime licences follow the same 14-day window.

If you bought through the Apple App Store, Google Play or another store, that store handles payments and refunds. Request a refund through the store; we can't issue it ourselves.

You can cancel any time from your account or by writing to us. You keep access until the end of the period you've paid for, and won't be charged again. Partial periods aren't refunded.

• Advance payments for a milestone are refundable in full if you cancel before work on it starts.
• Once a milestone is underway, you pay for the work done up to cancellation; any unused balance is refunded.
• Accepted milestones and delivered work are not refundable.
• Your statement of work may set different terms; if so, it applies.

Write to hello@bytelights.co with your order email, the product or project, and the payment reference. We reply within 2 working days.

Approved refunds go back to the original payment method within 7 working days. Your bank or card issuer may take a few more days to show it.